Roanoke Flood & Fire (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, and communication channels.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and any other details you provide through our contact forms or service requests.
- Non-Personal Information: Browser type, device information, IP address, and site usage data collected via cookies or analytics tools.
- Service Information: Details about your restoration needs, property damage, and related service history.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide restoration services.
- Schedule appointments and communicate updates about your project.
- Process insurance-related documentation when applicable.
- Improve our website, services, and customer experience.
- Send updates, special offers, or service-related information (with your consent).
3. Information Sharing
We do not sell or rent your personal information. We may share it with:
- Service Providers: Trusted contractors, vendors, and partners assisting in service delivery.
- Insurance Companies: To facilitate claims processing.
- Legal Requirements: When required by law, court order, or to protect our rights.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tools to enhance your browsing experience, analyze site traffic, and remember preferences. You may disable cookies in your browser settings, but this could affect site functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal information (subject to legal requirements).
- Opt-out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
8309 NW 66th st
Medley, FLorida 33166
US